Frequently Asked Questions
We know plumbing questions come up at the worst times. Here are answers to the ones our neighbors in the Northern Neck and Hampton Roads ask most often.
General
We proudly serve the Northern Neck, including Topping, White Stone, Kilmarnock, Irvington, Hartfield, Montross, Warsaw, Heathsville, Hague & Colonial Beach. We also serve Hampton Roads; Mathews, Gloucester, York County, Poquoson, Williamsburg & Newport News. If you don't see your city or county listed, Give Us A Call, we'll check to see if your address is within our service area!
Yes! Whether it’s fixing a leaky faucet at home or replacing recirculation pumps at a church, our licensed team handles both residential and commercial projects.
Absolutely. Our emergency line is open outside normal business hours for urgent plumbing needs.
Custom Options
Yes — our online booking system makes it quick and easy to request a service call 24/7.
Every home and business is unique. We assess your specific needs and provide tailored solutions, whether it’s water filtration, repiping, or new construction.
Yes, we’re happy to install toilets, faucets, or other fixtures you’ve purchased — as long as they meet code and quality standards.
All of our work is backed by our Pinnacle Promise: honest service, reliable repairs, and customer care that treats you like family.
Working With Us
Simply call us or use our online form. We’ll schedule a $89 service call, which includes a professional assessment — and that fee is applied toward your repair or installation if you move forward.
For larger projects like remodels or new construction, yes. For troubleshooting and repairs, we charge the $89 service call to cover the technician’s visit.
Yes — we proudly partner with Wisetack to make larger plumbing projects more manageable. For jobs over $500, like water heater installs, whole-home filtration systems, or repipes, you can spread payments out into simple monthly installments. There are no hidden fees, approval takes just minutes during your estimate, and you’ll know your terms upfront before moving forward.
Absolutely. We regularly partner with builders, realtors, and property managers to keep projects on schedule.
Support
Call our main number. If it’s outside business hours, you’ll be connected directly to our emergency service line.
Always. During business hours, our friendly office team will answer. After hours, our emergency line connects you with an on-call plumber.
Yes. Our workmanship is guaranteed, and many products we install — like water heaters or well pumps — include manufacturer warranties as well.
Pricing & Invoicing
Our standard service call is $89. This covers travel, diagnosis, and a tailored quote. If you proceed with the repair, that fee is refunded toward your total.
We accept cash, check, credit/debit cards, and offer financing through Wisetack. Business clients may qualify for invoicing terms.
Yes! Our upcoming membership program will provide priority scheduling, discounted services, and regular system checks.